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Terms and conditions

Payment

Full prepayment via credit card/ bank transfer for duration of stay is required for the hotel to issue a confirmation of booking.

In the event of a non-arrival, 100% of the prepayment is non refundable.

All VAT and service charges, where applicable.


Changes by you

Should you wish to make any changes to your confirmed booking, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet such requests.

Subject to availability, we will confirm your booking on behalf of the hotel by issuing a confirmation letter upon receiving full payment for entire duration of stay. Please check this carefully as soon as you receive it. Contact us immediately if any information, which appears on the confirmation, appears to be incorrect or incomplete as it may not be possible to make changes later.


Changes and cancellation by us

If there is a change to or cancellation of your booking we will pass on the new details to you together with any compensation that the hotel may offer.


Check-in

On arrival, your room is normally available after 1pm. If you plan to arrive earlier than 1pm please advise the hotel directly by calling the number given in the hotel description.

Credit card guarantee required at the time of check in.


Car parking

You will find free parking at the hotel premises, Please check the parking facilities available in case of any special requirements.


Special requests and medical problems

If you have any special request, you must advise us at the time of booking. We do not guarantee any request will be met unless we have written to you with specific confirmation that it will.


Pets

Pets are accepted only at the discretion of the hotel and are usually not allowed in public areas. If you intend to bring any pets this should be indicated on your initial enquiry. Charges may be made for pets. Guide dogs are specifically excluded from this policy and are welcome at the hotel.


Complaints and problems

In the event that you have any reason to complain or experience any problems whilst your stay with us, please feel free to inform us immediately on the contact details given in the hotel description.


Privacy Policy

We will not disclose your Personal Information to any third parties.

We will take reasonable steps to protect the security of the Personal Information we collect from you.

These terms and conditions are provided to set out clearly the relationship between us. By making a reservation at Sur La Mer you consent to these terms and conditions.


Sur La Mer, Morjim-Ashwem road, Morjim, Pernem Taluka, Goa - India.
Telephone : +91-832-6453102, 6453103, 6453104
Fax : +91 832 2244999
Mobile : +91 9850056742, 9811253521
For Enquiry & Reservations contact : aneelverman@gmail.com

skype @ aneelverman